Owner questions answered
Know the structure before you sign.
The strongest management relationships begin with clear expectations around fees, owner expenses, operational authority, reporting, property fit, and performance risk.
Transparency beats surprises.Final commercial and legal terms belong in the written management agreement.
How much does Medellin Living charge?
The current standard structure is 20% of gross accommodation revenue, subject to the property review and final written management agreement. It is not 20% of the owner's net profit.
What is gross accommodation revenue?
Gross accommodation revenue generally means the booking revenue attributable to the stay before owner-level property expenses are deducted. The agreement should define the calculation, treatment of platform fees, taxes, cleaning charges, refunds, and other booking components precisely.
What does the management fee include?
The intended core scope includes listing and reservation oversight, pricing oversight, guest communication, check-in and check-out coordination, cleaning and maintenance coordination, review workflows, owner communication, and reporting. Property-specific scope is confirmed in writing.
Who pays for cleaning?
Cleaning is a variable property expense. It may be charged to the guest and/or absorbed by the owner depending on the booking and pricing structure. Medellin Living coordinates scheduling, quality control, backup coverage, and the turnover workflow.
Who pays for repairs, utilities, HOA, and supplies?
The owner remains economically responsible for property-level expenses, including utilities, internet, HOA, taxes, insurance, repairs, maintenance, furniture, appliances, consumables, linens, smart locks, and property setup.
Do you add markups to vendors or supplies?
Documented coordination or procurement charges may apply to categories such as cleaning, supplies, maintenance, emergency response, furnishing, or setup work. Any such structure should be disclosed clearly in the written management agreement.
Do you guarantee occupancy or rental income?
No. Pricing, listing quality, operations, reviews, and guest experience can be managed and improved, but occupancy, revenue, and investment returns are affected by the market and cannot be guaranteed.
Do I keep ownership of my listing?
The operating setup should preserve owner control of the underlying property and use appropriate co-host, platform, calendar, or property-management-system permissions. The exact account and listing arrangement depends on the existing setup and is documented during onboarding.
How do I receive booking income?
The payment flow depends on the booking channels, account ownership, platform configuration, and management agreement. The onboarding process should define where booking proceeds are paid, how management fees and approved charges are handled, and what reporting the owner receives.
Can I stay in my property?
Yes. Owners can block personal-use dates through the agreed calendar process, subject to existing reservations and any operational lead time needed to prepare or release the property.
What happens when something breaks?
Medellin Living coordinates the issue, communicates with affected guests, arranges vendor access, and follows the owner's authorization rules. The owner remains responsible for the economic cost of repairs and replacements.
Which properties do you manage?
The initial focus is quality 1-3 bedroom apartments, especially in El Poblado and Laureles, with a preference for well-presented mid-range through premium units in buildings suitable for the intended rental activity.
Do you manage party rentals?
No. The brand is designed around reliable stays, property protection, accurate listings, professional communication, and responsible ownership - not party-rental positioning.
How often will I receive reports?
The reporting format and cadence should be defined in the management agreement. The objective is consistent, organized performance and operational visibility rather than informal updates only when something goes wrong.
Can you help set up a new apartment?
Optional setup support may include photography coordination, listing creation, furnishing and supply procurement, smart access, vendor setup, inventory, and operational readiness. Setup costs and any coordination or procurement charges should be approved separately.
What must be true before onboarding?
The property should be suitable for the intended activity, appropriately furnished and maintained, have reliable internet and access, and meet applicable owner, building, legal, registration, tax, and insurance requirements. Owners should obtain qualified local advice where needed.
Final terms belong in the written agreement.
The management agreement should define the commercial terms, owner obligations, approval rules, payment flow, property requirements, and service scope for the specific apartment.
A specific property has specific questions
Send us the apartment details.
Location, building, condition, current listing status, and owner goals determine the practical next step.